Kratos Consulting Careers

Mystery Shopper/ Mystery Motorist

We are looking for attentive mystery shoppers/ mystery motorists to join our team. The successful candidates joining our team will be responsible for determining the quality of products and customer service while posing as ordinary customers. You will also be required to submit reports on your findings promptly.
To be successful, you should be able to pose as a regular customer while remaining detail-oriented. Ultimately, top-notch mystery shoppers/ mystery motorists need to possess excellent communication and memorization skills, and the ability to remain impartial at all times.
  • Traveling to assigned locations.
  • Remaining discreet while you pose as a regular customer.
  • Interacting with employees over the phone and in person to gauge customer service.
  • Inspecting the assigned environment to detect possible concerns and areas for improvement.
  • Purchasing random and specific items to assess product quality.
  • Retaining receipts as proof of purchase.
  • Completing and submitting a written report detailing the shopping experience after each visit.
  • Disclosing competing interests, including prior loyalty to or dislike of particular place or products.
  • Logging hours worked.
  • Storing copies of completed assignments.
Mystery Shopper/ Mystery Motorist Requirements:
  • University/ College/ level of education
  • Driving experience and Valid DL
  • Work experience in a busy sector (added advantage)
  • Having a vehicle (added advantage)
  • Multilingual (added advantage)
  • Excellent verbal and written communication.
  • Outstanding memorization abilities.
  • Organized, flexible disposition.
  • Attentive to detail.
  • Ability to conduct duties discreetly and impartially.
NB. All applicants should state which region they are coming from.
To apply send your CV with copies of relevant documents to:
As a fast-growing medium-sized consultancy firm in Kenya, we interview all year round. And we invite candidates from all backgrounds, experiences, and specializations to see if they can be a part of our dynamic team. We invite mystery shoppers to join our team in our various mystery programs. Internship 2 – 4- months Kratos invites interns to be part of our internship program, we seek interns with the below skills and qualifications
  • Excellent verbal and written communication skills in English
  • Great affinity with service and hospitality
  • Strong team player
  • The ability to work in a flexible environment
  • Results oriented, proactive and innovative
  • Ability to works with minimal supervision
  • Hardworking and Diligent
Apply ( Link to our email address - for applications)

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