The mystery Guest Program is tailored for the hotel and hospitality industry.
Customer feedback is a crucial component to running a hotel or restaurant. After all, knowing what your guests think you are doing well — and what you may need to improve — is key to growing your bottom line. The challenge in the digital age is how to get guest feedback that’s both accurate and verifiable. Some online sites offer review options, but you can’t know for sure if those reviewers have ever even dined with you.
There is a good chance only a few types of guests reach out to businesses or speak up about issues when asked, particularly online. That won’t necessarily give you a fuller picture of your business’ strengths and issues.
The role of our mystery guest program is to visit your hotel or restaurant and experience the level of service as a seemingly normal guest — and then bring you feedback on food, cleanliness, service, and overall atmosphere. We are flexible enough to customize feedback depending on what kind of information you are looking for that is useful to your organization.
When sending out our staff to your establishment, we consider various factors so as to be as objective as possible and to represent the demographic of your targeted restaurant customer. We also ensure several visits by different staff to be as representative of all views as much as possible.